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Warranty

All new products sold by BikeHouse are covered by the individual manufacturer’s warranty policy. 

Ultimately, each brand will determine eligibility for its warranty claims. 

 

Brand Warranties: 

Some manufacturers prefer to work directly with customers to expedite the process even more. 

Click on the brand links below to go directly to their warranty page. 

 

6D Helmets DT SWISS  Kind Shock  Spot Brand
AbsoluteBlack  eThirteen  Leatt  WTB
Camelbak  Feedback Sports  Lezyne  Ride 100%
Cane Creek  Five Ten Shoes  Niterider   XLC
Chrome  Fizik  QUARQ  
Continental  Garmin   Raleigh  
Deity Components  Ibis   Ritchey  
Diamondback  Kali   Schwalbe  
DVO Suspension USA  Kask   Stan's NoTubes  

 

Check the possible eligibility of the damage for warranty coverage. 

Here are a few things that are NOT covered by warranty:

  • Normal wear and tear that results from standard use over time.
  • Damage from improper care or lack of maintenance.
  • Damage as a result of a crash or impact with an object.
  • Damage due to improper installation of products or use other than the intended purpose of the item.
  • Warranty does not cover any items, accessories, or hardware that is lost AFTER you receive your products from BikeHouse.
  • Warranties are non-transferable and only apply to the original owner.

Retain possession of the item. We will reach out with further instructions on how the manufacturer wishes your warranty to proceed. 

  • If a manufacturer requests the warranty item to be shipped to them or BikeHouse, the return shipping for warranty claims is the responsibility of the buyer. 
  • Warranties are the sole discretion of the manufacturers and can take as long as 4 - 6 weeks to complete.