We're open 10am-5pm 7 days a week!

Ordering, Shipping & Returns

Order online, and pickup in store only.*

*No shipping services are offered at this time. We will be working to offer online ordering with shipping soon!

You can return most new, unused items within 30 days from the time of purchase for a refund of the original purchase price. In store only. Returned items must be new/unused, and in the original box and/or packaging with all tags included. There are no returns on parts that have been installed.  

BikeHouse Store Location:

1000 Bristol Street North, Suite 26
Newport Beach, CA 92660

Phone: (949)316-4216

Email: [email protected]

Please note the following exceptions:

  • New, unused items purchased with Affirm financing must be returned within 60 days from the time of purchase.
  • For complete bike returns please contact one of our team members for more information.

Returns are not accepted on the following:

  • Nutritional/food products
  • Custom-assembled products (a complete bike built of components you selected, a wheel build, etc.)
  • Used or damaged merchandise. Learn more about our Warranty Policy
  • All gift card sales are final and cannot be redeemed or exchanged for cash, except where required by law.